Policies

We want your experience with us to be perfect, and we have found communicating some of our policies in advance helps answer many questions ahead of time.

•  Due to our studio’s high demand, a 50% non-refundable retainer is required to reserve your session date and time. If you need to re-schedule the retainer may be applied towards one rescheduled session within 3 months of the original booking date with a minimum of 7 days cancellation notice. Retainers are forfeited if there is not enough cancellation time given or if the session is re-scheduled more than once. If needed, your session date is transferable to a friend, however a $75.00 transfer fee is required to do so. 

• Petite Session fees and pre-order product purchases are non-refundable and must be paid in full in order to reserve your session date and time. If needed, your session date is transferable to a friend, however a $75.00 transfer fee is required to do so. 

• Please be prepared to schedule a 1 hour ordering appointment approximately 2 weeks after your session. This appointment will be held in our studio where we will assist you in making your print and album selections. Please make sure all decision makers will be present.

• All portraits are mounted.

• All images remain the property of Brandi Grooms Photography and are protected by federal copyright laws. Copying or reproducing of any kind without permission is strictly prohibited.

• 6.625% New Jersey state sales tax is applicable on all orders unless shipped outside of New Jersey.

• The customer will be charged shipping and handling if any items are shipped.

• All orders must be paid in full at the time of placement, or a payment plan will be arranged. Payment plans involve a contract and a 25% down payment. The Balance may be paid out with a credit or debit card that we will automatically process for the payment on the 1st or 15th of each month until paid in full. We must have 2 cards on file for you to participate in the payment plan option.

• Due to the personalized nature of our business, all orders are custom and non-refundable once full or partial payment is received. We begin work on your order shortly after the order is placed. Therefore, all orders are finalized at the time they are placed.

 • Cash, Check, Visa, MasterCard, Discover and American Express are accepted.

• Please allow 2 – 6 weeks for your order to be processed (depending on the products ordered). Your photos are an investment and should not be rushed.

• Prices are subject to change.